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Job Description
Serve as the long-term customer relationship manager and product expert to mature, renew, and expand Qualtrics XMDiscover programs throughout the life of the partnership
Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.
Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities.
Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
Develop and implement Qualtrics XMDiscover XM methodologies across a variety of use cases and industry verticals
Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
Desired qualification
Bachelor’s degree with 4-8 years of experience in a management consulting, CX, CS or technical account management role
Track record of success in building customer relationships at multiple levels of a clients’ organization
Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs
Technical understanding of data integrations
Experience with data analytics & visualizations
Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
Ability to properly explain technical tasks to non-technical stakeholders
Job Type: Contract
Pay: $50.00 - $55.00 per hour
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor
$129k-170k (estimate)
05/14/2024
09/09/2024
The job skills required for Customer Relationship Manager include Initiative, Insight, Communication Skills, Account Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relationship Manager positions, which can be used as a reference in future career path planning. As a Customer Relationship Manager, it can be promoted into senior positions as a SB Financial Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Manager. You can explore the career advancement for a Customer Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relationship Manager job description and responsibilities
Customer Relationship Managers also develop trustworthy relationships with clients while also protecting the brand’s reputation.
06/04/2022: Rock Hill, SC
Besides, a successful Customer Relationship Manager will collaborate closely with accounts and sales managers to ensure that all employees maintain positive client relationships.
03/18/2022: Little Rock, AR
The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
05/06/2022: Gastonia, NC
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
06/07/2022: Providence, RI
The customer relationship manager can help by monitoring the organisation's business competitors and noting what they are doing right.
03/18/2022: Harrisburg, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relationship Manager jobs
Prioritize Negative and Positive Comments.
05/06/2022: Roanoke, VA
Measure and analyze customer feedback.
05/23/2022: Grand Forks, ND
Listen, understand and take action.
04/30/2022: Austin, TX
Create a clear customer experience vision.
04/15/2022: Gary, IN
Make customers feel appreciated.
04/14/2022: Providence, RI
Step 3: View the best colleges and universities for Customer Relationship Manager.